Grocery Store Clerk Serves with a Smile – Publix


Going to the grocery store is a routine activity that most of us do at least once a week. We go in, get our groceries, and leave without much thought. It’s just something that we all do that has very little impact on our lives. That’s what I used to do too until I met Karen, a clerk at my local Publix grocery store.

john di lemme publixFrom the moment that I entered Karen’s checkout line, I knew that she was different than most cashiers. She was laughing and smiling as she interacted with her customers. I could instantly tell that her role as a Publix cashier is much more than a job to her. It’s a way for her to touch the lives of every customer that comes through her line.

Karen makes an otherwise routine, ordinary activity that we check off our to-do list, an enjoyable experience that makes me feel valuable as not only as a customer, but also a human being.

Karen’s EXTRAordinary extreme customer service makes me look forward to going to Publix. She’s truly an amazing person that has been a blessing in the lives of every customer that she has encountered in her job.

Team Member Recognized: Karen, Cashier

Location of Business:
Publix Super Market at Village Commons
831 Village Blvd
West Palm Beach, FL 33409




  1. Well said…. thanks for this sharing this awesome story. I’ll be looking for our Karen in a Publix near my home…. Whenever I come to Village Commons I will make sure to pass thru her line for the experience & to congratulate her. Carol

  2. Thank you so much for recognizing Karen. She is a pleasure to work with and I’m sure Geroge Jenkins would of loved her. I’m going to print this article and share with my team in the breakroom and recognize Karen for her outstanding service. Thanks for shopping with my team at Village Commmons.

    Erika Serkin
    Store Manager #1497

    • Hi Erika! You are very welcome. My wife, Christie, and I love shopping at Publix because of Karen and your other team members that are always smiling and genuinely care about their customers. Feel free to contact me directly with any questions or for additional information at


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