Sprint Rep Service was Frustration Free and Prompt!

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If you’ve ever had an issue with your mobile phone, you know that getting the phone serviced, repaired, or replaced can be an absolute nightmare.  Last week, my phone screen suddenly went black, and the entire phone stopped working. Based on my past experiences, I absolutely dreaded trying to get it fixed.

John Di Lemme SprintI begrudgingly walked into a local Sprint store. To my surprise, I was greeted the moment that I walked in the store and only waited a few moments before one of the techs, Frank, called me to the counter. He had a great attitude and promptly told me the issue with my phone.  Unfortunately, he told me that my phone had to be mailed out of state to be repaired. However, Frank was able to hook me up with a loaner phone similar to mine, and I was out of the door with the loaner within an hour of walking in the door.

While chatting with Frank, I learned that he was a veteran and had been deployed overseas. Knowing that this awesome young man served in our great military and protected my freedom was amazing. I would highly recommend Frank for not only his extreme customer service, but also his positive attitude and genuine care for his customers. Truly a very impressive Champion!

Team Member Recognized: Frank, Tech

Location of Business:
Sprint North Palm Beach
11859 US Hwy 1
North Palm Beach, FL 33408
https://www.sprint.com/locations/fl/north-palm-beach/11859-us-hwy-1

 

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