Ritz-Carlton Rower WOW Moment!

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John Di Lemme Ritz C2 RowerI hosted one of my Champion Mastermind Weekends at the Ritz-Carlton Bal Harbour in Miami, Florida.  Coral Martinez was our Meetings and Special Events Manager.  Coral planned every step of our weekend – accommodations, event, dinner, etc.  I knew that my expectations would be exceeded as they always are at the Ritz-Carlton; however, Coral and her team went way beyond my expectations.

The first impression absolutely blew me away! Christie and I walked into our luxury suite to find a C2 rower with a big red bow and personal note from the Ritz team sitting in the living room area. I had previously asked about a rower and was told there wasn’t one on the property.  This was somewhat disappointing since rowing is part of my daily exercise routine. I should have known better…the Ritz-Carlton NEVER disappoints!

ritz-carlton john di lemme

Coral and her team members definitely created a WOW moment for us that will last forever. This was just the tip of the iceberg! Our entire experience at the Ritz-Carlton Bal Harbour was absolutely amazing on every level. I will be EXPOSING more about this wonderful hotel and the team members in upcoming posts.

 

Team Member Recognized: Coral Martinez – Senior Meetings and Special Events Manager

Location of Business:
The Ritz-Carlton Bal Harbour, Miami
One Lincoln Road
Miami Beach, Florida 33139
http://www.ritzcarlton.com/en/hotels/miami/bal-harbour

Do YOU have an awesome customer service experience with Coral or the Ritz-Carlton Bal Harbour that you would like to share?  Tell the world in the comments below…

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