During a recent visit to Syracuse, New York, we rented a car from Budget. Unfortunately, there was a line at the counter. The Budget rep, Mae, greeted us and said that she would be right with us. We waited approximately 20 minutes. As we approached the counter, Mae, apologized for the wait. She was very upbeat and made us feel valued as customers. She also offered an upgrade for our wait. Mae gave us our paperwork and we were on our way to our car within 10 minutes. When I looked at the paper to find our car space number, I saw that Mae had put a heart around the number. That was a last impression that we will never forget! Mae gave us her heart and EXTREME Customer Service!
Team Member Recognized: Mae – Front Desk Agent
Location of Business:
Budget Car Rental
Syracuse Hancock International Airport
1000 Col Eileen Collins Blvd
Syracuse, New York 13212